FAQ
Order Related FAQ
Q1: How can I modify or cancel my order?
You can contact customer service to modify order information (shipping address, product specifications) or cancel the order within 24 hours after placing the order and before shipment. Once the order is shipped, modification or cancellation is not supported temporarily.
Q2: Why is my order delayed?
Order delays may be caused by peak shipping seasons, customs clearance inspection, extreme weather or local courier delays. You can check the real-time logistics status via the tracking number, or contact us for help with inquiry.
Product Related FAQ
Q3: Are the product pictures consistent with the actual products?
All product pictures are taken in real kind, and we try our best to restore product details. Slight color difference may exist due to different display screen parameters, which is a normal phenomenon and not a product quality problem.
Q4: What should I do if I receive a defective or wrong product?
Please take photos or videos to record the product problem within 3 days after receiving the goods, and contact our customer service. We will verify the problem quickly and provide solutions such as free replacement, partial refund or full refund.
After-sales & Refund FAQ
Q5: How long will the refund take to arrive?
After your return or refund request is approved, the refund will be issued within 5–10 business days. The specific arrival time depends on your payment platform’s processing progress.
Q6: Do I need to bear the return shipping fee?
If the return is caused by product quality problems, wrong delivery or our other mistakes, we will bear the return shipping fee. If the return is due to personal preference, size mismatch and other personal reasons, the customer needs to bear the shipping fee.
Payment & Logistics FAQ
Q7: Is online payment safe on your website?
Yes. All payment channels of our website are officially certified, with end-to-end encryption protection. We will not store your private payment information, ensuring 100% secure transaction.
Q8: Can I change the shipping address after payment?
You can apply to modify the shipping address before the order is shipped. After shipment, the address cannot be modified. Please confirm the address carefully before payment.