Return & Refund Policy
We strive to provide high-quality products and satisfactory shopping experiences. This policy applies to all product returns, exchanges and refund requests, ensuring fair and standardized after-sales service for every customer.
Return Eligibility
Customers can apply for returns or exchanges within30 calendar days from the date of order delivery. To be eligible for a return, items must be unused, unwashed, intact, with all original packaging, tags and accessories attached, and in resalable condition.
Non-Returnable Items
The following items do not support return or exchange: personalized/custom-made products, clearance sale items, intimate hygiene products, damaged items caused by improper customer use, and items returned beyond the 30-day return window.
Return Process
1. Contact our customer support team via email or online message to submit a return request, including your order number and return reason.
2. Our team will review your request within 3–7 business days
3. We will inspect the returned item within 7–10 business days after receiving your package.
Refund Rules
Once your return is approved, a full or partial refund will be processed to your original payment method within 7–10 business days. Shipping fees are non-refundable unless the return is caused by our errors (wrong item, defective product, quality problem). For defective or incorrect items delivered by us, we will cover the return shipping cost and provide full refunds or free reshipment.
Exchange Service
If you need to exchange products for size, color or style, you can submit an exchange request. We will arrange the new item shipment after confirming the return of the original product. Additional shipping fees may apply for exchange requests due to personal preference.